Shipping and Returns


CLOTHING, SHOES AND ACCESSORIES ETC.
  • All items are shipped directly from a partner company
  • Your items are hand-made, specially just for you, so returns or refunds aren't available for change of mind
  • Once an order has been placed, cancellations or modifications are not possible

A R T

SHIPPING WITHIN NEW ZEALAND 

All New Zealand orders are dispatched from the Flossiphy studio in Tauranga. Please allow ten working days for your art to be printed and shipped.  

SHIPPING TO THE REST OF THE WORLD 

Flossiphy offers international shipping to countries outside of New Zealand. 

R E T U R N S

Did you receive a faulty item? Tell me here!

I'm sorry you've had that experience. In the unlikely event you've received a faulty item, let me know and I'll take you through my no-hassle refund process.

Refund Policy

  • You have 10 days from when you've received an item to raise a return request. After this time, it's unlikely that I can offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Gift cards are not returnable.
  • Sale items are not eligible for refunds.
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
  • Please allow 3 to 7 business days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.

If you'd like to return an item, please let me know at flossiphyart@gmail.com.

Refunds
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me here.

D A M A G E D  I T E M S 

I make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However if damage has occurred to the product(s) inside, please contact me at flossiphyart@gmail.com within 5 days of delivery and I'll will be more than happy to resolve any issues.

O R D E R  C A N C E L L A T I O N 

You may cancel your order, provided I have not yet printed it. I'll refund the cost of your order to the credit card you purchased with.
Please contact me as soon as possible and I'll do our best to accommodate your request. Contact me at flossiphyart@gmail.com.